Frequently Asked Questions

A. General Questions 

1. What products does Polaris Products offer? 
   We specialize in food service packaging, safety apparel, janitorial supplies, miscellaneous supplies, and eco-friendly products.  
2. Where is Polaris Products based?
   Our headquarters is in South Plainfield, New Jersey, and we serve customers across the U.S.   
3. Do you offer product samples? 
   We do not offer product samples. Please see the product descriptions, If you need any specifications, feel free to contact us!
4. Are your products customizable? 
   Yes, we offer customization options on various products, including branding and packaging solutions. Reach out to us for details.

B. Ordering & Payments 

1. How do I place an order? 
   Simply browse our website, add items to your cart, and proceed to checkout. For bulk orders, contact our sales team.
2. What payment methods do you accept? 
   We currently accept all major credit and debit cards. 
3. Can I change or cancel my order after placing it? 
   Orders can be modified or canceled before processing. Contact our support team as soon as possible. 
4. Do you offer wholesale or bulk pricing? 
   Yes, we provide special pricing for bulk orders. Contact us to get a custom quote.
5. Do you charge sales tax? 
   Sales tax is applied where required by law. Tax-exempt customers can provide proper documentation for exemption. 

C. Shipping & Delivery 

1. What shipping options do you offer? 
   We offer standard and expedited shipping. Delivery times vary based on your location and shipping method. 
2. Do you ship internationally? 
   Currently, we ship to the 48 contiguous U.S. states. 
3. How can I track my order? 
   Once your order ships, you will receive a tracking number via email to monitor your shipment.
4. What happens if my package is delayed or lost? 
   If your package is delayed or missing, please contact our support team for assistance.
5. Do you offer free shipping? 
   We do not provide free shipping. Please review the shipping policies at the following link Shipping Policy

D. Returns & Refunds

1. What is your return policy? 
   We accept returns with 3 days after merchandise delivery. Items must be unused and in original packaging. Please review the returns policies at the following link Return Policy
2. How do I start a return or exchange? 
   Contact our support team to initiate a return. You may be responsible for return shipping costs. 
3. When will I receive my refund? 
   Refunds are processed after receiving and inspecting the returned item.

E. Product Information & Support 

1. Are your products eco-friendly? 
   Many of our products are made from sustainable materials. Look for the "Earth Friendly" label on product pages. 
2. How do I contact customer service? 
   You can reach us via email at info@polarisproducts.com or by phone at 908-753-7000. Our support hours are Mon to Fri 8:30 AM to 5 PM EST.
3. Do you have a physical store or showroom? 
   We service orders placed online. We can make in-person appointments in special cases.